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When will my credit/debit card be billed?
Your credit/debit card will be billed on the 15th day of each month.
How do I make changes in my shipping or billing information?
Monthly orders are created on the 15th of every month. Therefore, all shipping changes, including names and addresses, must be made before the 14th of every month. Ali Edwards is not liable for any orders that are shipped to the wrong address because the shipping information was not updated before the 14th of the month. All information can be edited on your account preferences. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.
What are the terms for an Order Selection Period?
Please read all terms thoroughly before agreeing to purchase during an Order Selection Period (most common for December Daily®, Week In The Life® and One Little Word® projects). Once items have been added to your box (click "order box") and you have clicked "confirm selection", you have agreed to purchase those particular items. Any cancellation of a Order Selection Period box will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement.
Can I cancel my subscription?
To cancel a subscription, you must start a conversation with us. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 10th and the 15th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.
If you have a month-to-month subscription and you request to cancel between the 10th and the 15th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 15th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 10th of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!
What does month-to-month commitment mean?
Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the kits before agreeing to a longer commitment. Please know though, that you will need to cancel your subscription between the 15th and the 10th of the month to avoid being automatically shipped the next month's kit. If you don't cancel before the 10th of the month there will be a $15 cancellation fee (if you cancel between the 15th and the 10th there is no fee).
What are the benefits of subscribing to this monthly kit?
By subscribing to the monthly Stamp Kit™ or Story Kit™, you’ll receive top quality products designed and/or selected by Ali. You’ll also have access to a subscriber-only area of this site that contains educational material (video, pdf handout) and inspiration from Ali about how to tell your own story using the monthly theme as a jumping off point. In addition, each theme will have it's own message board and gallery for sharing your stories and creations with other subscribers.
When you sign up for a subscription with a six month or twelve month commitment, the price of your monthly kits will decrease making each kit a better value.
When will my kit be shipped?
On the 15th of every month or the nearest business day, we will pack and ship all Story Kit™ and Story Stamp™ subscription orders.
What is the return policy?
A complete list of kit contents are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.
I haven't received my order. What now?
Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date.
Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost. If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.
When can I skip a kit?
You must select this option by 11:59 ET on the 12th of the month, before the new kits are revealed. You can only skip the upcoming month’s kit. If you need to skip a later month, just make sure to come back and skip during that month, but before the month’s kit is revealed. If you skip after the 13th of the month, it will apply to the following month’s kit.
I forgot to skip before the 13th of the month, now what?
If you do not skip before the 13th of the month, you will be charged for and shipped that upcoming month’s kit. No changes can be made after the 13th of the month. Returns and refunds cannot be issued for forgotten skips.
What if I change my mind after I schedule to skip a month?
If you change your mind and want to receive the current month’s kit, simply cancel your skip before 11:59pm ET on the 14th.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time!
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!