Get Answers Fast
When will my credit/debit card be billed?
Your credit/debit card will be billed on the 12th day of each month.
How do I make changes in my shipping or billing information?
Monthly orders are created on the 15th of every month. Therefore, all shipping changes, including names and addresses, must be made before the 14th of every month. Ali Edwards is not liable for any orders that are shipped to the wrong address because the shipping information was not updated before the 14th of the month. All information can be edited on your account preferences. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.
What are the terms for an Order Selection Period?
Please read all terms thoroughly before agreeing to purchase during an Order Selection Period (most common for December Daily®, Week In The Life® and One Little Word® projects). Once items have been added to your box (click "order box") and you have clicked "confirm selection", you have agreed to purchase those particular items. Any cancellation of a Order Selection Period box will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement.
Can I cancel my subscription?
To cancel a subscription, you must start a conversation with us. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 7th and the 12th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.
If you have a month-to-month subscription and you request to cancel between the 7th and the 12th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 12th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 7th of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!
What does month-to-month commitment mean?
Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the kits before agreeing to a longer commitment. Please know though, that you will need to cancel your subscription between the 12th and the 7th of the month to avoid being automatically shipped the next month's kit. If you don't cancel before the 7th of the month there will be a $15 cancellation fee (if you cancel between the 12th and the 7th there is no fee).
What are the benefits of subscribing to this monthly kit?
By subscribing to the monthly Stamp Kit™ or Story Kit™, you’ll receive top quality products designed and/or selected by Ali. You’ll also have access to a subscriber-only area of this site that contains educational material (video, pdf handout) and inspiration from Ali about how to tell your own story using the monthly theme as a jumping off point. In addition, each theme will have it's own message board and gallery for sharing your stories and creations with other subscribers.
When you sign up for a subscription with a six month or twelve month commitment, the price of your monthly kits will decrease making each kit a better value.
When can I skip a kit?
You must select this option by 11:59pm ET on the 9th of the month, before the new kits are revealed. You can only skip the upcoming month’s kit. If you need to skip a later month, just make sure to come back and skip during that month, but before the month’s kit is revealed. If you skip on or after the 10th of the month, it will apply to the following month’s kit.
I forgot to skip before the 13th of the month, now what?
If you do not skip before the 9th of the month, you will be charged for and shipped that upcoming month’s kit. No changes can be made on or after the 10th of the month. Returns and refunds cannot be issued for forgotten skips.
What if I change my mind after I schedule to skip a month?
If you change your mind and want to receive the current month’s kit, simply cancel your skip before 11:59pm ET on the 11th.
What is the Order Selection period?
The Order Selection Period for December Daily® 2021 is between September 9th and September 30th. Throughout this time, you can add products to your December Daily® box. Your credit card will be charged each time you click “Confirm Selection”. Once you confirm your order, you are not able to go back and edit your order. You can always add more to your December Daily® box during this time, but existing orders cannot be cancelled or altered. Your shipping rate is charged at the time of your first order. You will not incur additional shipping charges for additional orders to your December Daily® box during the Order Selection Period. At the close of the Order Selection Period we will ship all your items to you in one order. There are limited quantities of each item so availability is on a first-come, first-served basis.
When will my order ship?
Your full December Daily® 2021 order will ship at the close of the Order Selection Period, in early October.
Will you restock an item if it sells out?
We will try our best to reorder an item if it sells out quicker than anticipated. Please know that many of the items we offer have a much longer production timeline and will not be reordered because they wouldn’t be able to arrive before the documenting season begins. For this reason we recommend placing your order as early as possible as availability is on a first-come, first-served basis.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time!
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!