Frequently Asked Questions

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  1. How much do the monthly kits cost?

    The cost of your monthly kit will depend upon the type of subscription you choose. For the Story Stamp™ and Story Kit™, a month to month subscription will cost $24.99 per month. A subscription with a six month commitment will cost $21.99 per month. A subscription with a twelve month commitment will cost $19.99 per month.

  2. How much is shipping?

    For all domestic orders, the Story Stamp™ and Story Kit™ will ship for free. A $2 processing fee will be charged for each Story Stamp™ and Story Kit™ subscription order shipping outside of the United States.

    Shipping rates for items from the shop will vary by service type, weight/size of order, and dollar amount of order. Refer to the Checkout page for accurate shipping and handling amounts.Shop items will not be bundled with kit orders.

  3. When will my kit be shipped?

    Kits will begin shipping on the 15th day of the month.

  4. Can I cancel my subscription?

    To cancel a subscription, you must start a conversation with us. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 10th and the 15th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

    If you have a month-to-month subscription and you request to cancel after the 10th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 15th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 10th of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!

  5. I have a subscription - how do I access the subscriber-only educational content?

    To find the subscriber-only classroom, hover over your username in the upper-right corner of the screen and click "My Classrooms" from the drop-down menu. You'll find all of the educational content for each month's theme there!

    If you have any trouble accessing this content, please start a conversation with our Customer Experience team.

  6. Can I upgrade my subscription?

    If you currently have a 1-month or 6-month subscription and you would like to upgrade to a 6-month or 12-month subscription, please start a conversation with us. We'll be happy to take care of that for you! 

  7. How do Ali Edwards gift cards work?

    Gift cards may be purchased and gifted for use toward shop products and subscriptions. Gift cards may be used to pay for your first month's subscription, however, you will be required to enter a valid debit/credit card for future, recurring monthly subscription charges. Gift cards are non-refundable.