Frequently Asked Questions

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  1. How much do the monthly kits cost?

    The cost of your monthly kit will depend upon the type of subscription you choose. For the Story Stamp™, a month to month subscription will cost $24.99 per month. A subscription with a six month commitment will cost $21.99 per month. A subscription with a twelve month commitment will cost $19.99 per month.

  2. How much is shipping?

    For all domestic orders, the Story Stamp™ will ship for free. A $2 processing fee will be charged for each Story Stamp™ subscription order shipping outside of the United States.

    Shipping rates for items from the shop will vary by service type, weight/size of order, and dollar amount of order. Refer to the Checkout page for accurate shipping and handling amounts.Shop items will not be bundled with kit orders.

  3. When will my kit be shipped?

    Kits will begin shipping on the 15th day of the month.

  4. Can I cancel my subscription?

    To cancel a subscription, you must start a conversation with us. Please note that in order to allow adequate time for us to process subscription orders, subscriptions cannot be cancelled between the 10th of the month and the 15th of the month. After your subscription order has shipped on the 15th of the month, you can get in touch with us to cancel your subscription.

    If you have a month-to-month subscription and you request to cancel after the 25th of the month, there will be a $15 cancellation fee at the time of cancellation. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee in the event that they are cancelled after the 25th of the month.

  5. I have a subscription - how do I access the subscriber-only educational content?

    To find the subscriber-only classroom, hover over your username in the upper-right corner of the screen and click "My Classrooms" from the drop-down menu. You'll find all of the educational content for each month's theme there!

    If you have any trouble accessing this content, please start a conversation with our Customer Experience team.

  6. Can I upgrade my subscription?

    If you currently have a 1-month or 6-month subscription and you would like to upgrade to a 6-month or 12-month subscription, please start a conversation with us. We'll be happy to take care of that for you!