Frequently Asked Questions

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  1. How much do the monthly kits cost?

    The cost of your monthly kit will depend upon the type of subscription you choose. For the Story Stamp™, a month to month subscription will cost $24.99 per month. A subscription with a six month commitment will cost $21.99 per month. A subscription with a twelve month commitment will cost $19.99 per month.

  2. How will my kit be shipped?

    Our two primary methods of shipping are United States Postal Service and UPS. Domestic packages less than 1 lb. and PO Box/APO addresses will be shipped via USPS. Domestic packages more than 1 lb. will be shipped via UPS Ground. For Canada, packages more than 1 lb. will be shipped via UPS Standard, packages less than 1 lb. will be shipped USPS. International packages that are either less than 4 lbs. or shipping to UPS lanes 606/607/608 (Ex: South America, South Africa, Poland, Russia) will be shipped via USPS, without tracking numbers. All packages 4 lbs. and greater will be shipped via UPS World Wide Expedited.

  3. How much is shipping?

    For all domestic orders, the Story Stamp™ will ship for free. A $2 processing fee will be charged for all orders shipping outside of the United States.

  4. When will my kit be shipped?

    Kits will begin shipping on the 15th day of the month.

  5. Can I cancel my subscription?

    To cancel a subscription, you must start a conversation with us. Keep in mind, there will be a $15 fee charged at time of cancellation if subscription is canceled after the 25th of the month.

    For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. In the event that your subscription is cancelled both after the 25th day of the month, as well as before you have completed your 6-month or 12-month commitment, you will be charged the $15.00 fee as well as 50% of your remaining commitment.